Device Management
Supported Devices for Camera Failure Detection
When a camera failure is detected, the issue is displayed on the Issues & Errors tab of the Device Details page (Device Management > Device Details). Camera Failure Detection is supported only on the following machine types: 21X2* 21X3* 21X4* 21X5* ...
Assigning and Managing Licenses
Overview You can onboard and provision devices, but you must assign a license before you can fully manage them. Licenses are assigned and managed on the Configuration Settings > Organization Account page. The Organization Account page displays a list ...
Managing Devices – Device Details Page
Device Details provides comprehensive information about a device and allows administrators to perform a variety of management actions. To access this page, navigate to Device Management > Devices and select a device. Please note that the device must ...
Managing Devices - Devices Page
Devices represent the various types of devices that are in your organization and typically used by employees. A device type can fall under any of the following categories: Current Device Categories PC Chromebook SmartEdge Tablet/Mobile AR/VR Examples ...
Using Chromebook Management
Once the connection with the Google Admin Console is established, the Chromebook Management feature automatically appears in the left menu under Device Management. Please note that Chromebook devices also appear in the standard Device Management > ...
Remote BIOS Access and Configuration
This feature enables Org and MSP Admins to remotely change the BIOS password and manage BIOS settings through Device Management. You can change BIOS settings either through Policy Management > ThinkBios Management (see Managing ThinkBIOS for more ...
Onboarding Chrome Devices
Lenovo Device Orchestration supports an automated process that simplifies the onboarding of Chrome devices. The setup is unique for the organization and must not be shared. To set up a new LDO account, it is mandatory to have a Lenovo ID and get an ...
Intel® EMA CIRA Connection Issues in LDO
There may be occasions when the EMA CIRA connection will display the status as Not Connected in the Device tray - please refer to Viewing Device information - Windows operating system. This troubleshooting article will help you resolve the Not ...
Creating Device Groups
Grouping devices is helpful for managing many devices - typically by geography or department. Device groups in your organization's portal can be accessed from the Device Management > Device Groups page from the left navigation menu. Creating a Device ...
Removing a Device From Device Management
To permanently remove a device from your portal—particularly when transferring ownership outside your company—you must delete the device. Once deleted, the device will no longer be accessible in your portal. If you no longer plan to use the device ...
Remote Sleep Activation for Intel vPro® Devices
This feature offers the ability to put an Intel vPro® device to sleep and wake it up manually, or to schedule an alarm clock to have the system wake up the device at a specific date and time. Click on Device Management > Device List > (Click on the ...
Implementing Power Management
This feature provides programming of multiple power management operations with multiple schedules into one easy to use tool. It Admins can schedule for an organization, a group of devices or individual devices. Only eligible Windows PCs and Smart ...
Leveraging Hardware Asset Management
The Hardware Asset Management page summarizes the component information for each monitored device in an organization. This information includes the specific types and versions of the CPU, Motherboard, Memory, Storage, Monitor and Network Card ...
Viewing Device Warranty Information
This feature displays all the organization devices with their warranty status and information. Only Lenovo devices with a LDO Standard license, Premium and DEX are included. If a device has a license but is not a Lenovo or has never had a warranty, ...
Using System Inventory Management
System Inventory Management provides IT Admins with a clear and comprehensive view of the BIOS versions currently deployed across their organization's devices. If an upgrade is necessary, a quick report can be generated to facilitate scheduling the ...
Using Accessories Inventory
The Accessories Inventory page summarizes key details about all docking stations that are currently or were previously connected to the organization's devices. It includes basic docking station telemetry, such as Product Family, Device Name, Serial ...
Onboarding Windows Devices
Device Management supports an automated process that simplifies the onboarding of Windows devices. Users can easily download the .zip file package with the necessary files and apply to the devices. Any Lenovo Windows device can be automatically added ...
Using Intel vPro® Agent in LDO
Lenovo Device Management supports Intel vPro® EMA functionality on licensed devices that are provisioned with the Intel vPro® agent. Depending on whether a device uses an Intel vPro® Essentials or Intel vPro® Enterprise chipset, some LDO features may ...
Onboarding Linux (Ubuntu) Devices
Device Management allows organization admins to Add Linux (Ubuntu) Edge or PC devices easily. Users can download the provisioning pack with the necessary files and apply to the devices. Any Lenovo Linux (Ubuntu) device can be automatically added to ...
UDC Agent Plugins in Device Management
The UDC agent supports multiple plugins that enable various functionalities within Device Management. These plugins manage telemetry, system updates, power management, docking station integration, and more. Below is a list of plugins included with ...
Recent Articles
Supported Devices for Camera Failure Detection
When a camera failure is detected, the issue is displayed on the Issues & Errors tab of the Device Details page (Device Management > Device Details). Camera Failure Detection is supported only on the following machine types: 21X2* 21X3* 21X4* 21X5* ...
Configuring Device Insights Settings
The Device Insights Settings page allows administrators to configure how Device Insights collects, evaluates, and reports device data. These settings determine how utilization information is analyzed, how temperature and alert thresholds are applied, ...
Configuring SentinelOne Connector
This article explains how to configure the SentinelOne connector in Lenovo Device Orchestration (LDO). Once configured, the integration enables ThinkShield Firmware Assurance (TSFA) to send security posture change events to SentinelOne, improving ...
Configuring TSFA Settings
Managing Incident Severity and Notifications The TSFA Settings page allows administrators to configure incident notifications and manage prevalence thresholds used by ThinkShield Firmware Assurance (TSFA) to identify widespread issues. This feature ...
Troubleshooting TSFA
TSFA device issues are typically related to compatibility, provisioning, or communication between the device and the system. Use the device status and security posture values to identify and troubleshoot these conditions. Device Status Issues BIOS ...
Popular Articles
Setting Up Organization Accounts
Accessing Your Account When your organization's portal is created, a single administrative account will be created. The IT Owner (Org Admin) specified to Lenovo at the time of sale will receive a Lenovo Device Orchestration (LDO) e-mail indicating ...
Managing Users
Manage your organization's users by adding, updating, or removing accounts. You can add users individually or import multiple users at once using a properly formatted CSV file. Inviting Users to the Organization To add users to your organization, go ...
Lenovo Device Orchestration FAQ
How do I create a Lenovo ID account? For instructions on creating a Lenovo ID account or signing in, please see the article Creating and Managing a Lenovo ID Account. Which devices are compatible with the Lenovo Device Orchestration solution? Lenovo ...
Configuring Microsoft Intune Connector
I. Generate Client Secret and Apply Permissions Sign in to Microsoft Azure Portal. Go to Microsoft Entra ID > App registrations and select New registration. Register a new application, and securely note the following generated values: Application ...
LDO Support Matrix
This matrix provides a high-level overview of the specific operating systems and environments supported by Lenovo Device Orchestration (LDO) for its key management features. It clearly displays the availability of functions—such as remote power ...