Device Management
Intel® EMA CIRA Connection Issues in LDO
There may be occasions when the EMA CIRA connection will display the status as Not Connected in the Device tray - please refer to Viewing Device information - Windows operating system. This troubleshooting article will help you resolve the Not ...
Troubleshooting & Frequently Asked Questions
I am unable to login to the portal; my username or password is incorrect. What should I do? Your login credentials must match the login setup in Lenovo ID/Lenovo Passport. If you are still having problems logging in, reset the Lenovo ID password and ...
Managing ThinkBios in Device Management
This feature enables Org and MSP Admins to remotely change the BIOS password and manage BIOS settings through Device Management. To access a device’s BIOS settings: Go to the Devices menu in the left panel. Select a device to open the device tray. ...
Creating Device Groups
Grouping devices is helpful for managing many devices - typically by geography or department. Device groups in your organization's portal can be accessed from the Device Management > Device Groups page from the left navigation menu. Creating a Device ...
Managing Devices in Device Management
Devices represent the various types of devices that are in your organization and typically used by employees. A device type can fall under any of the following categories: You can onboard one or more devices to Device Management platform through the ...
Managing Remote Desktop on Intel vPro® Devices
To establish a remote connection to an eligible user’s device, go to Device Management > Devices, select the target device, access the Remote Management tab in the device tray, and select Remote Desktop. Remote access requires an online, licensed ...
Managing Remote BIOS on Intel vPro® Devices
To establish a remote connection to the BIOS settings of a device, go to Device Management > Devices, select the target device, access the Remote Management tab in the device tray, and select Remote BIOS. The device must be online, licensed and have ...
Removing a Device From Device Management
To permanently remove a device from your portal—particularly when transferring ownership outside your company—you must delete the device. Once deleted, the device will no longer be accessible in your portal. If you no longer plan to use the device ...
Viewing Device Information – Android Operating System
Once an Android device is added to the software, administrators can view its details and perform basic actions via the Device Tray. To access the Device Tray, go to Device Management > Devices, and select the device. Device Tray When you open the ...
Viewing Device Information – Windows Operating System
Once a Windows device is added to Device Management, admins can view the device information and perform basic actions through the Device Tray. You can navigate to the Device Tray by following this path: Device Management > Device List > (Select the ...
Viewing Device Information – Linux (Ubuntu) Operating System
Once a Linux (Ubuntu) device is added to the Device Management, administrators can view its details and perform basic actions via the Device Tray. To access the device tray, go to Device Management > Devices and select a device. The Device Tray ...
Remote Sleep Activation for Intel vPro® Devices
This feature offers the ability to put an Intel vPro® device to sleep and wake it up manually, or to schedule an alarm clock to have the system wake up the device at a specific date and time. Click on Device Management > Device List > (Click on the ...
Implementing Power Management
This feature provides programming of multiple power management operations with multiple schedules into one easy to use tool. It Admins can schedule for an organization, a group of devices or individual devices. Only eligible Windows PCs and Smart ...
Leveraging Hardware Asset Management
The Hardware Asset Management page summarizes the component information for each monitored device in an organization. This information includes the specific types and versions of the CPU, Motherboard, Memory, Storage, Monitor and Network Card ...
Viewing Warranty Information in Lenovo Devices
This feature displays all the organization devices with their warranty status and information. Only Lenovo devices with a Premium license are included. If a device has a Premium license but is not a Lenovo or has never had a warranty, it will not be ...
Using System Inventory Management
System Inventory Management provides IT Admins with a clear and comprehensive view of the BIOS versions currently deployed across their organization's devices. If an upgrade is necessary, a quick report can be generated to facilitate scheduling the ...
Using Accessories Inventory
The Accessories Inventory page summarizes key details about all docking stations that are currently or were previously connected to the organization's devices. It includes basic docking station telemetry, such as Product Family, Device Name, Serial ...
Getting Started with Device Management
Overview As the demand for more devices increases and the shift to the cloud accelerates, Device Management offers a flexible, scalable solution for managing endpoints and applications across Lenovo Windows, Linux, and Android devices. Organizations ...
Onboarding Windows Devices
Device Management supports an automated process that simplifies the onboarding of Windows devices. Users can easily download the .zip file package with the necessary files and apply to the devices. Any Lenovo Windows device can be automatically added ...
Using Intel vPro® Agent in Device Management
Device Management support Intel vPro® EMA functionality with the installation of the Intel vPro® agent during Device Management provisioning. Certain Device Management features may be available differently for devices with Intel vPro® Essentials and ...
Onboarding Linux (Ubuntu) Devices
Device Management allows organization admins to Add Linux (Ubuntu) Edge or PC devices easily. Users can download the provisioning pack with the necessary files and apply to the devices. Any Lenovo Linux (Ubuntu) device can be automatically added to ...
Onboarding Android Devices
Any Lenovo Android device can be claimed and provisioned in Device Management in two ways - scanning a QR code from the Device Management portal or through a manual registration process. Adding Android Devices Go to Device Management > Devices page. ...
UDC Agent Plugins in Device Management
The UDC agent supports multiple plugins that enable various functionalities within Device Management. These plugins manage telemetry, system updates, power management, docking station integration, and more. Below is a list of plugins included with ...
Recent Articles
Intel® EMA CIRA Connection Issues in LDO
There may be occasions when the EMA CIRA connection will display the status as Not Connected in the Device tray - please refer to Viewing Device information - Windows operating system. This troubleshooting article will help you resolve the Not ...
Troubleshooting & Frequently Asked Questions
I am unable to login to the portal; my username or password is incorrect. What should I do? Your login credentials must match the login setup in Lenovo ID/Lenovo Passport. If you are still having problems logging in, reset the Lenovo ID password and ...
Viewing Activity History
The Activity History provides a comprehensive log of key actions and events within the system. This includes device state changes, user additions or removals, device removals, device name changes, and other similar events. Select Activity History ...
Generating Support Tickets
Support Tickets LDO is a powerful tool packed with features to support enterprise device management. One feature that stands out for users with Lenovo devices is LDO Device Insights Support Ticketing. With this functionality, users can easily create ...
Utilization Summary Report
This chart provides a fleet-wide perspective of device utilization for CPU, Memory, and GPU. It includes categorized device statuses (over-utilized, under-utilized, and normal utilization) with fully configurable thresholds. To access this feature go ...