Managing Devices in Device Management
Devices represent the various types of devices that are in your organization and typically used by employees. A device type can fall under any of the following categories:
You can onboard one or more devices to Device Management platform through the Device Management > Devices page. This process will vary based on the device type and operating system as described below.
The UDC software agent bundle includes the following for different Operating Systems:
Onboarding Devices to Device Management
Refer to the documentation in the links below for detailed steps to add Windows, Linux, and Android devices to Device Management.
Managing Devices in Device Management
Devices in your organization's portal can be accessed from the Device Management > Devices page from the left navigation menu.
The table displays all the information related to each device. You can click on each label to sort the devices.
- Device Name
- Processor (Intel or ARM)
- Status: The status identifies if the device is currently Active or Pending. See table below for more information.
- Serial Number
- Device Type
- Device Family
- Manufacturer
- Machine Type
- Network: Shows if a device is Online or Offline.
- Uptime Duration: displays the time that a device is online or offline. This information is also available on the device tray, with a percentage representing the time that the device spent in that state: Click Device Management > Devices > select a device. Likewise, the Dashboard displays the devices Uptime and Off time duration, as well as a percentage representing the current Uptime for all devices in the organization.
- OS Type
- Groups: displays the group or groups the device belongs to.
- Labels
- Last Seen date
- License: If a device has a license assigned to it, you will see the information about the type of license.
- Warranty Status
- Warranty Expiration
- Upload Date
- Country Name
If updates are available for a device, a small red dot appears next to its name in the device list, and a message is also shown in the device tray.
- Only devices with Active status and to which a license has been assigned can be fully managed through Device Management.
- If a device is equipped with ARM, its label will be displayed between the columns Device Name and Status. Similarly, for Windows devices equipped with Intel vPro® or Intel vPro® Enterprise, these labels will also be displayed between these columns.
Sorting and Filtering Information
- Click on any of these headings to sort the list according to the information you are interested in: Device name, Status, Serial Number, Device Family and Groups.
- Click the arrow in the box to filter the list by type of device.
- Use the search box to filter according to any parameter.
You can also combine these filters together
Labeling Devices
Use labels to organize and identify your devices.
Creating New Labels
- Select the device(s).
- Click Label.
- Click Create New Label.
- Enter the name of the new label.
- Click Confirm.
To apply the new label to the selected device(s), select the label and click Apply.
Adding Existing Labels
- Select the device(s).
- Select the labels you wish to add to the device(s).
- Click Apply.
Managing Labels
- Select the device(s).
- Click Manage Labels.
- To edit a label, click the Pencil icon next to the label name and make your changes.
- To delete a label, click the Delete icon next to the label you want to remove.
Assigning Licenses
To assign a license to a device, click the Assign licenses link on the top right corner of the Devices page, and click Proceed. You will be directed to page Organization Account.
Exporting a List of Devices
Device Management enables the creation and export of a list of devices. After you have sorted/filtered the information, check the boxes next to the devices and click on Export.
A .csv report is generated and accessible via the Notifications icon 
located in the top right corner of the page. Similarly, when you export devices from the Devices > Hardware Asset Management feature, the report will also be available for download through the Notifications icon.
In sum, all exported device reports can be accessed from both Device Management > Devices and from Devices > Hardware Asset Management under the Notifications icon.
Managing Devices Using the Device Tray
The Device Tray provides detailed information and allows administrators to perform various actions. Refer to the documentation in the links below to learn how to use the Device Tray.
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