Managing Devices in Device Management

Managing Devices in Device Management

Devices represent the various types of devices that are in your organization and typically used by employees. A device type can fall under any of the following categories:

Examples

Current Device Type Categories

PC

Chromebook

SmartEdge

Tablet/Mobile

AR/VR

Any Lenovo notebooks, desktops, workstations, etc.

Any Chromebooks

Any Lenovo Edge appliances and servers

Any Lenovo tablets or mobile devices

Any Lenovo AR or VR appliances

You can onboard one or more devices to Device Management platform through the Device Management > Devices page. This process will vary based on the device type and operating system as described below.



The UDC software agent bundle includes the following for different Operating Systems: 

Operating System

UDC Software Bundle Contents

Windows

UDCSetup.exe

README.txt

Linux

install.sh

udc.deb

udc-provision.json

Onboarding Devices to Device Management

Refer to the documentation in the links below for detailed steps to add Windows, Linux, Android and Chrome devices to Device Management.
  1. Onboarding Windows Devices
  2. Onboarding Android Devices
  3. Onboarding Linux Devices
  4. Onboarding Chrome devices

Managing Devices 

Devices in your organization's portal can be accessed from the Device Management > Devices page from the left navigation menu.
The Devices page displays device information, such as:
  1. Device Name
  2. Processor (Intel or ARM)
  3. Status: The status identifies if the device is currently Active or Pending. See table below for more information.
  4. Network: Shows if a device is Online or Offline.
  5. Uptime Duration: displays the time that a device is online or offline. This information is also available on the device tray, with a percentage representing the time that the device spent in that state: Click Device Management > Devices > select a device. Likewise, the Dashboard displays the devices Uptime and Off time duration, as well as a percentage representing the current Uptime for all devices in the organization. 
  6. Groups: displays the group or groups the device belongs to.
  7. License: If a device has a license assigned to it, you will see the information about the type of license.

Info
  1. Only devices with Active status and to which a license has been assigned can be fully managed through Device Management.
  2. If your organization has a TSFA license, the Devices page will display TSFA-related data.
  3. If a device is equipped with ARM, its label will be displayed between the columns Device Name and Status. Similarly, for Windows devices equipped with Intel vPro® or Intel vPro® Enterprise, these labels will also be displayed between these columns.


Sorting Data and Applying Filters

Sorting columns: some columns are sortable by clicking the column name.
Using the Search Box: make a search by entering text into the Search box.
Using the Filter :
  1. Click the Filter icon in the upper-right corner.
  2. In the window that opens, select a search criterion from the left panel.
  3. Select one or more options from the right panel.

Labeling Devices

Use labels to organize and identify your devices.

Creating New Labels
  1. Select the device(s).
  2. Click Label.
  3. Click Create New Label.
  4. Enter the name of the new label.
  5. Click Confirm.
To apply the new label to the selected device(s), select the label and click Apply.

Adding Existing Labels
  1. Select the device(s).
  2. Select the labels you wish to add to the device(s).
  3. Click Apply.
Managing Labels
  1. Select the device(s).
  2. Click Manage Labels.
    1. To edit a label, click the Pencil icon next to the label name and make your changes.
    2. To delete a label, click the Delete icon next to the label you want to remove.
    3. Use the Search box to find a label.

Collecting Logs

Select the checkbox(es) for one or more devices and click the Collect Logs button. After a few seconds, a log file will be generated and available for download via the Notifications icon    (located in the top-right corner of the page).

The file has an expiration date and time, so be sure to download it to your computer before it expires. Upon opening, you’ll find UDC logs along with other diagnostic logs.
Info
This feature currently only works with licensed and online devices and is not yet available for Linux or Android devices.

Assigning Licenses

To assign a license to a device, click the Assign licenses link on the top right corner of the Devices page, and click Proceed. You will be directed to page Organization Account. 


Exporting a List of Devices

Device Management enables the creation and export of a list of devices. After you have sorted/filtered the information, check the boxes next to the devices and click on Export. 

A .csv report is generated and accessible via the Notifications icon  located in the top right corner of the page. Similarly, when you export devices from the Devices > Hardware Asset Management feature, the report will also be available for download through the Notifications icon.

In sum, all exported device reports can be accessed from both Device Management > Devices and from Devices > Hardware Asset Management under the Notifications icon.

Managing Devices Using the Device Tray

The Device Tray provides detailed information and allows administrators to perform various actions. Refer to the documentation in the links below to learn how to use the Device Tray.


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