Lenovo Device Orchestration FAQ

Lenovo Device Orchestration FAQ

How do I create a Lenovo ID account?

For instructions on creating a Lenovo ID account or signing in, see Lenovo device Orchestration Setup Guide.

How do I set up and configure LDO?

 For instructions on setting up and configuring Lenovo Device Orchestration (LDO), refer to the Lenovo Device Orchestration Setup Guide. The guide provides the recommended setup process, including prerequisites and key configuration tasks

Which devices are compatible with the Lenovo Device Orchestration solution?

Lenovo Device Orchestration is compatible with:

  1. 64-bit PCs running Windows 10 or later, or Ubuntu 20.04 or later, with Intel, AMD, or ARM processors.
  2. ChromeOS Devices
  3. Edge devices
  4. AR/VR headsets

This includes both Lenovo-branded products and third-party PCs.

Does Lenovo Device Orchestration come preloaded on a PC?

No, the solution uses an on-device agent and a cloud-based infrastructure that must be set up by the customer’s or partner’s IT administrator after license purchase.


How are the agents deployed? 

The UDC Agent is provided as a .exe file. It can be deployed either by running it directly on the devices or using a third-party MSI distribution tool. The installation is transparent, does not require a reboot, and does not include any kernel-mode components.

For detailed instructions, refer to the LDO Knowledge Base.


What is the Lenovo Device Orchestration agent’s footprint?

The Lenovo Device Orchestration platforms’ UDC (Universal Device Client) agent is a patented, ultra-lightweight solution. It collects device data and transmits it securely to the Lenovo Device Orchestration solution’s cloud service, generating minimal network traffic.

The agent runs as a background service, remains invisible to the end user, and does not include any kernel-mode components.


How much network bandwidth does the software use?

Network usage is minimal, with only a small bandwidth overhead—typically just a few megabytes per day.


How much CPU and memory does the software use?

CPU usage depends on the specific processor, but testing has shown it typically remains below 2%, with occasional spikes up to around 5%. These results were observed on a device with an Intel Core Ultra 7 165U @ 1.70 GHz.


How much storage does the software use?

LDO’s UDC agent uses approximately 75 to 100 MB of storage once installed. 


What plugins are included with the software, and how do they impact system resources?

The LDO solution includes several built-in plugins, each designed to perform specific functions.

Plugin Name

CPU Percent

Memory Virtual Mb

Memory Physical Mb

dmsivantiplugin

0

62

63

dmsplugin

0

95

89

dmstccplugin

0

40

34

dmsthinbiosplugin

0

50

48

dmsutilitiesplugin

0

42

34

dockmgr

0

39

2

dockmgr.svc

0

24

32


 

How long after installation does it take for data to appear in the dashboard?

Once the agent is installed, it typically takes 2 to 3 minutes for data to begin appearing in the portal. 


Do devices need to have a unique serial number?

Yes. LDO is only compatible with systems that have a unique serial number defined in their BIOS. 


What happens if a device is powered on but not connected to the internet?

If a device is powered on but not connected to the internet, it will accumulate data locally in a "queue." Once the device reconnects to the internet, the UDC will send all accumulated data to the cloud.

For Patch users:

If the device is not connected at the time of the daily scan (6 PM ET), the data for that day will be missed.

Do I need to purchase an LDO license for each device, or is it included?

Devices purchased with Premier Support Plus include an LDO license. For all other devices, an LDO license must be purchased separately.

Where can I view my Lenovo Warranty API key and check when it expires?

LDO does not display or manage Lenovo Warranty API credentials. Access to the Lenovo Warranty API is managed separately through Lenovo's eService API program. 

If you need information about your API key or Client ID, including its status or expiration, go to https://supportapi.lenovo.com/documentation/ and contact your sales representative.

Can I obtain a roadmap for upcoming releases?

No. We do not provide roadmaps or advance details about future releases.

Is the Device Management Provisioning Pack available in MSI format?

No. The Device Management Provisioning Pack is available only as an EXE installer. Lenovo does not provide an MSI version.

Is Lenovo Commercial Vantage required for LDO?

No. LDO does not require Lenovo Commercial Vantage.However, LDO uses and deploys Lenovo Vantage Service to support System Update functionality.

Is Lenovo Device Manager (LDM) still available?

LDM is no longer available for trials or demos. It has been replaced by Lenovo Device Orchestration (LDO), which combines the best capabilities of LDM and Lenovo Device Intelligence (LDI).

LDO provides the same core benefits as LDM, including cloud-based endpoint and application management for organizations. It also incorporates LDI capabilities that help predict and prevent common PC health and performance issues before they impact users.

Do I need to remove Lenovo Commercial Vantage before deploying LDO?

No, Lenovo Commercial Vantage does not need to be removed before deploying LDO. Once the LDO agent is installed, it automatically disables Vantage's update scanning and update management features.

Support

Our support team is available during business hours, from 8 a.m. to 6 p.m. EST.  You can contact us by e-mail at ldosupport@lenovocloudsoftware.com. Please include your organization's name and the organization's country of origin when contacting support.