Lenovo Device Orchestration | ServiceNow Incident Rules

ServiceNow Incident Rules
Setting Up LDO ServiceNow Integration
Prerequisites Before configuring the integration between LDO and ServiceNow, ensure the following prerequisites are met to establish proper synchronization: Terminology Alignment In LDO, a physical device (such as a laptop, desktop, or server) is ...

Recent Articles
Intel® EMA CIRA Connection Issues in LDO
There may be occasions when the EMA CIRA connection will display the status as Not Connected in the Device tray - please refer to Viewing Device information - Windows operating system. This troubleshooting article will help you resolve the Not ...
Troubleshooting & Frequently Asked Questions
I am unable to login to the portal; my username or password is incorrect. What should I do? Your login credentials must match the login setup in Lenovo ID/Lenovo Passport. If you are still having problems logging in, reset the Lenovo ID password and ...
Viewing Activity History
The Activity History provides a comprehensive log of key actions and events within the system. This includes device state changes, user additions or removals, device removals, device name changes, and other similar events. Select Activity History ...
Generating Support Tickets
Support Tickets LDO is a powerful tool packed with features to support enterprise device management. One feature that stands out for users with Lenovo devices is LDO Device Insights Support Ticketing. With this functionality, users can easily create ...
Utilization Summary Report
This chart provides a fleet-wide perspective of device utilization for CPU, Memory, and GPU. It includes categorized device statuses (over-utilized, under-utilized, and normal utilization) with fully configurable thresholds. To access this feature go ...

Popular Articles
Lenovo Device Orchestration Requirements
Lenovo Device Orchestration is a cloud-based solution, enabling customers to access detailed results without the need for infrastructure setup or upfront investment. Data collection is performed through lightweight agents. LDO requires devices to ...
UDC Agent Plugins in Device Management
The UDC agent supports multiple plugins that enable various functionalities within Device Management. These plugins manage telemetry, system updates, power management, docking station integration, and more. Below is a list of plugins included with ...
Onboarding Android Devices
Any Lenovo Android device can be claimed and provisioned in Device Management in two ways - scanning a QR code from the Device Management portal or through a manual registration process. Adding Android Devices Go to Device Management > Devices page. ...
Onboarding Linux (Ubuntu) Devices
Device Management allows organization admins to Add Linux (Ubuntu) Edge or PC devices easily. Users can download the provisioning pack with the necessary files and apply to the devices. Any Lenovo Linux (Ubuntu) device can be automatically added to ...
Using Intel vPro® Agent in Device Management
Device Management support Intel vPro® EMA functionality with the installation of the Intel vPro® agent during Device Management provisioning. Certain Device Management features may be available differently for devices with Intel vPro® Essentials and ...

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