Lenovo Device Orchestration | ServiceNow Incident Rules

ServiceNow Incident Rules
Setting Up LDO ServiceNow Integration
Prerequisites Before configuring the integration between LDO and ServiceNow, ensure the following prerequisites are met to establish proper synchronization: Terminology Alignment In LDO, a physical device (such as a laptop, desktop, or server) is ...

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Remote ThinkBIOS Management in LDO
This feature enables remote changes to BIOS passwords. To access it, go to Policy Management > ThinkBIOS Management. This feature is available only for licensed ThinkPad, ThinkCenter or ThinkStation devices. You can manage passwords by Devices or ...
Remote BIOS Access and Configuration in LDO
This feature enables Org and MSP Admins to remotely change the BIOS password and manage BIOS settings through Device Management. To access a device’s BIOS settings: Go to the Devices menu in the left panel. Select a device to open the device tray. ...
Viewing Device Information – Chromebook
Once a Chromebook is added to LDO, admins can view the device information and perform basic actions through the Device Tray. You can navigate to the Device Tray by following this path: Device Management > Device List > (Select the device) > Device ...
Onboarding Chrome Devices
Lenovo Device Orchestration supports an automated process that simplifies the onboarding of Chrome devices. The setup is unique for the organization and must not be shared. To set up a new LDO account, it is mandatory to have a Lenovo ID and get an ...
LDO DEX (SysTrack)
Lenovo Device Orchestration can be bundled with various Digital Experience Management (DEX) solutions. Currently, LDO supports integration with SysTrack by Lakeside Software. Integrations with SysTrack The LDO DEX (SysTrack) bundled solution includes ...

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Lenovo Device Orchestration FAQ
How do I create a Lenovo ID account? For instructions on creating a Lenovo ID account or signing in, please see the article Creating and Managing a Lenovo ID Account. Which devices are compatible with the Lenovo Device Orchestration solution? Lenovo ...
Lenovo Device Orchestration Requirements
Lenovo Device Orchestration is a cloud-based solution, enabling customers to access detailed results without the need for infrastructure setup or upfront investment. Data collection is performed through lightweight agents. LDO requires devices to ...
UDC Agent Plugins in Device Management
The UDC agent supports multiple plugins that enable various functionalities within Device Management. These plugins manage telemetry, system updates, power management, docking station integration, and more. Below is a list of plugins included with ...
Onboarding Android Devices
Any Lenovo Android device can be claimed and provisioned in Device Management in two ways - scanning a QR code from the Device Management portal or through a manual registration process. Adding Android Devices Go to Device Management > Devices page. ...
Onboarding Linux (Ubuntu) Devices
Device Management allows organization admins to Add Linux (Ubuntu) Edge or PC devices easily. Users can download the provisioning pack with the necessary files and apply to the devices. Any Lenovo Linux (Ubuntu) device can be automatically added to ...

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