Issue Tray
To open the Issue Tray, select a device in the System List and Details grid. When the tray opens, the device name appears in the upper-left corner. The three-dot menu

in the upper-right corner provides the
Inspect Device option, which opens the
Device Details page.
If a device is not fully registered or is not licensed, its data and action functionality will not be available in the Issue Tray.
Device information is organized into different Tabs:
Device Details Tab
Provides detailed information about the selected device.
Activity History Tab
Displays information related to the device activity, including the date and time of each event.
Export: click this button to export the report in CSV format and download it to the local device.
Searching
Use the search box to find a specific device.
Filtering
As previously mentioned, when you click a data point in the chart, the System List and Details grid updates to reflect your selection, and a contextual tag appears beside the pane header showing details of the selected data.
For example, if you click the Memory – Normal segment in the chart, the grid updates to show only those systems, and a contextual tag—Memory – Normal—appears beside the grid title to indicate the applied filter.
This can be further filtered by additional criteria.
- Click the filter icon
in the top-right corner of the page (located before the three-dot menu). - Select a filter criterion from the left panel.
- Refine your selection by choosing an option on the right.
- Click Show Results to apply.
When you're finished, click Show Results. To reset filters, click Clear All.
When reviewing the System List and Details grid, users can export the data to a .csv file, which initiates an asynchronous export (indicated by an icon

in the top right of the portal). This allows users to continue navigating the portal while the report is generated in the background.
To export a report in .CSV format:
- Click the three-dot menu (⋮) in the top-right corner.
- Select Export Device List.
- Click the Notifications icon on the top right corner of the view
- Click Download Report to download the file.