Storage Drives

Storage Drives

Storage reports aggregate data from your organization's storage drives— including Hard Disk Drives (HDDs), Solid State Drives (SSDs), and Non-Volatile Memory Express (NVMe) devices— to flag potential issues. Key metrics like drive capacity, S.M.A.R.T. status, temperature, and firmware health are analyzed to detect risks. Proactively addressing storage problems helps prevent system crashes, downtime, or irreversible data loss.

To access this feature, go to  Reports > Storage Drives

Current Issues – All detected Tab

Identifies devices with active storage drive problems, such as those requiring replacement or cleanup.

Potential Issues – At Risk Tab

Uses AI to identify emerging storage issues with moderate severity, enabling timely intervention. It also predicts devices at risk of critical storage failures, allowing proactive remediation before disruptions occur.

Current Issues – Low Storage Tab

The LDO algorithm predicts drives that may run out of storage within 30 days based on usage trends. Devices remain listed in the Storage Drives report until the issue is no longer detected. To modify the low storage threshold, go to Configuration and Settings > Report Thresholds > Configure Alerts.

Issue Tray

When you click a particular device row in an issue report, the Issue Tray window slides in from the right side of the screen.
The Issue Tray contains three tabs:

Device Details

Displays detailed information about the device associated with the selected issue.

Activity History

Shows a log of portal activity related to the device, including status changes and license assignment updates.

Fix Issue

This tab provides the following information and actions:
  1. Diagnostics: Displays detailed information about the storage issue. 
  2. Fix: Provides recommended solutions for resolving the issue.
  3. Get Support: Allows you to create a support ticket for Lenovo devices under warranty. For more details, refer to Generating Support Tickets.
  4. Add note: Enables you to attach notes to the crash record for team reference – See Supported Characters below.

Inspect Device 

To access this feature, click the three-dot menu (⋮) in the upper-right corner of the Issue Tray. You will be taken to Device Management > Devices > Device Details page, where you can review all available information for the device.

Sorting and Filtering your Report

Column titles

Click any column header to sort the data in ascending or descending order.

Date range selection

  1. Click the calendar icon (📅) to:
    1. Choose a custom date range.
    2. Select a preset period (e.g., Last 7 Days, This Month).

Search Feature

Use the search box to find a specific device or an issue 
Wildcard characters are supported for flexible searching. See Supported Characters below for details.

Filters

Device Insights reports include filtering options that enable users to refine their search their search and more easily find Storage Drive issues with criteria such as Storage Type, Storage Type, Severity, Detected Issue, Device Label, or Resolution status.
  1. Click the filter icon  in the top-right corner of the page (located before the three-dot menu).
  2. Select a filter criterion from the left panel.
  3. Refine your selection by choosing an option on the right.
  4. Click Show Results to apply.
When you're finished, click Show Results. To reset filters, click Clear All.

Exporting Reports to CSV

To export a BSOD crash report in .CSV format:
  1. Click the three-dot menu (⋮) in the top-right corner.
  2. Select Export List.
We suggest you apply filters before exporting report/reports. Otherwise, you get the details of all the devices’ issues.

Supported Characters

General punctuation: " ' < > & | \ / { } [ ] ( ) ; : = % $ # @ ^ ~ ` * + ? !
Accents:
  1. Acute: é (U+00E9), á (U+00E1), í (U+00ED), ó (U+00F3), ú (U+00FA)
  2. Grave: à (U+00E0), è (U+00E8), ì (U+00EC), ò (U+00F2), ù (U+00F9)
  3. Circumflex: â (U+00E2), ê (U+00EA), î (U+00EE), ô (U+00F4), û (U+00FB)
  4. Umlaut/Diaeresis: ä (U+00E4), ë (U+00EB), ï (U+00EF), ö (U+00F6), ü (U+00FC)
  5. Tilde: ñ (U+00F1)
  6. Cedilla: ç (U+00E7)
  7. Ring: å (U+00E5)
  8. Caron (háček): č (U+010D), š (U+0161), ž (U+017E)
  9. Ogonek: ą (U+0105), ę (U+0119)
  10. Double acute: ő (U+0151), ű (U+0171)
Ligatures: Æ (U+00C6), æ (U+00E6), Œ (U+0152), œ (U+0153)
Special punctuation: « (U+00AB), » (U+00BB), ¡ (U+00A1), ¿ (U+00BF)

Note: Searches performed using the Search box do not support the following characters: 
"  
'
–
$
; 
<
>
&