Configuring Email Notifications

Configuring Email Notifications

Daily Email Notifications on Fleet

The portal sends daily email reports summarizing issues reported on the Dashboard to all users enrolled in your organization. By default, the Daily Email Summary report is disabled. To change this setting, see Setting Up user Preferences.

Creating Email Notifications Rules

This feature allows you to create custom email notification rules for issues detected by Device Insights. Notifications can be configured based on issue types, target devices, recipients, and alert thresholds.
To configure the notifications: 
  1. Navigate to Device Insights > Configuration > Email Notifications.
  2. Click the plus button  and follow the wizard to create a notification rule.
  3. In the Add & Define step: 
    1. Enter a name for the notification – see Supported characters below -.
    2. Select the issue type and the errors you want to monitor. 
    3. Click Next.
  4. In the Device & Contacts step:
    1. Select the target devices for this rule, either your entire fleet or specific device labels. 
    2. Select the users who should receive these notifications.
    3. Click Next.
  5. In the Threshold & Activation step: 
    1. Specify the alert threshold as either a number of affected devices or a percentage.  
    2. Enter the threshold value. 
    3. Enable Trigger on reaching device threshold. 
    4. Click Save.
  6. Select the notification from the list.
  7. Enable Send Emails on reaching threshold to activate the notification.

Supported characters for custom fields

General punctuation: " ' < > & | \ / { } [ ] ( ) ; : = % $ # @ ^ ~ ` * + ? !
Accents:
  1. Acute: é (U+00E9), á (U+00E1), í (U+00ED), ó (U+00F3), ú (U+00FA)
  2. Grave: à (U+00E0), è (U+00E8), ì (U+00EC), ò (U+00F2), ù (U+00F9)
  3. Circumflex: â (U+00E2), ê (U+00EA), î (U+00EE), ô (U+00F4), û (U+00FB)
  4. Umlaut/Diaeresis: ä (U+00E4), ë (U+00EB), ï (U+00EF), ö (U+00F6), ü (U+00FC)
  5. Tilde: ñ (U+00F1)
  6. Cedilla: ç (U+00E7)
  7. Ring: å (U+00E5)
  8. Caron (háček): č (U+010D), š (U+0161), ž (U+017E)
  9. Ogonek: ą (U+0105), ę (U+0119)
  10. Double acute: ő (U+0151), ű (U+0171)
Ligatures: Æ (U+00C6), æ (U+00E6), Œ (U+0152), œ (U+0153)
Special punctuation: « (U+00AB), » (U+00BB), ¡ (U+00A1), ¿ (U+00BF)