BSOD Crashes

BSOD Crashes

System crashes for Windows devices are commonly referred to as Blue Screen of Death. LDO Device Insights uses artificial intelligence to analyze device hardware, drivers, and OS events to highlight crashes that are currently occurring or likely to happen in the future.

BSOD Issue Reports

LDO Device Insights currently offers four distinct BSOD perspectives, as shown in the image below. These reports can be sorted and filtered. Additionally, an Issue Tray provides key information about a crash, suggested fixes, and access to memory dump files. You can also create support tickets, snooze the issue, add notes, or inspect the device in LDO for more details.


1. Detected Crashes

This report shows details about crashes that have recently occurred on devices within your organization, during the selected date range.

2. Frequently Crashing

The Frequently Crashing report shows devices that have crashed more than 10 times in the last 30 days, have a greater impact on usability and hence need attention.
This report can identify trending crashes on devices within your organization and can help you tackle the most troublesome crashes that may be impacting the end user experiences.

3. Predicted Crashes

This report uses AI to identify crash trends and predict which devices are likely to encounter similar crashes. Responding to predictions in this report enables you to fix problems before they occur.
Date filtering provides a historical view of the issues that affected devices fleet before. 

4. InsightFinder Predictions

This report highlights devices that are predicted to crash in the future based on a few signals from the device fleet. 
LDO Device Insights has partnered with InsightFinder to provide additional insight into device crash predictions.

Issue Tray

When you click a particular device row in an issue report, he Issue Tray window slides in from the right side of the screen.
The Issue Tray contains three tabs:

Device Details

Displays detailed information about the device associated with the selected issue.

Activity History

Shows a log of portal activity related to the device, including status changes and license assignment updates.

Fix Issue

This tab provides the following information and actions:
  1. Diagnostics: Displays detailed information about the crash. 
  2. Download Dump File: Click this button to download the Memory Dump File (available for 30 days after the crash)
  3. Fix: Provides recommended solutions for resolving the BSOD (Blue Screen of Death) crash.


Get Support: Allows you to create a support ticket for Lenovo devices under warranty.
For more details, refer to Using Support Tickets.
Snooze: For information on this feature, please refer to Applying Snooze Settings below.
Add note: Enables you to attach notes to the crash record for team reference.

Inspect Device 

To access this feature, click the three-dot menu (⋮) in the top-right corner of the Issue Tray.
You will be redirected to the device’s LDO page, where you can review comprehensive details captured about the device.

Sorting and Filtering your Report

Column titles

Click any column header to sort the data in ascending or descending order.

Date range selection

  1. Click the calendar icon (📅) to:
    1. Choose a custom date range.
    2. Select a preset period (e.g., Last 7 Days, This Month).

Search Feature

Use the search box to find a specific device or an issue. 


Use wildcards for flexible searching:
• ? (single character): Matches any one character.  Example: te?t finds "text" or "test".
• ***** (multiple characters): Matches 0+ characters. Example: win* finds "Windows", "Windows95", or "WindowsNT".

Filters

Device Insights reports include filtering options that enable users to refine their search for device crashes by specific criteria, including Crash Code, Crash Type, Device Label, and Bucket ID.
  1. Click the filter icon  in the top-right corner of the page (located before the three-dot menu).
  2. Select a filter criterion from the left panel.
  3. Refine your selection by choosing an option on the right.
  4. Click Show Results to apply.
When you're finished, click Show Results. To reset filters, click Clear All.

Exporting Reports to CSV

To export a BSOD crash report in .CSV format:
  1. Click the three-dot menu (⋮) in the top-right corner.
  2. Select Export List.
We suggest you apply filters before exporting report/reports. Otherwise, you get the details of all the devices’ issues.

Configuring Snooze Settings

The Snooze feature allows you to snooze less important issues so you can focus on higher-priority ones that need immediate attention or remediation. You can use this feature to:
  1. Snooze a specific issue on one or more devices, or all devices in the organization
  2. Create a rule (a set of issues or a single issue) and apply it to specific devices or the entire fleet
  3. Select snooze duration (day, week, month, or year)
  4. Snooze feature is available for Organization Admins, IT Admins, and IT Analysts

 
Snooze Icon indicator
  1. Indicates a device has been snoozed for a specific issue
  2. Displays the name/type of the snoozed issue

Snooze Methods

You can use the snooze feature in different ways:
A. Snooze an Issue on a Single Device
  1. Click the Snooze icon in the Issue tray (a modal window appears).
  2. Select duration from available options
  3. Click Snooze
    The snooze icon appears before the device name.

B. Snooze Same Issue(s) on Multiple Devices
  1. Select checkboxes for devices with the same issue(s)
  2. Click Snooze Issues (a modal window appears)
  3. Select snooze duration.
  4. Check "Apply to any device with the same issue(s)"
  5. Click Snooze.
Checking the main checkbox snoozes all organizational devices for the specified issue(s).


C. Snooze Settings (Rule Creation)
  1. Click the three-dot menu (⋮) in the top-right corner.
  2. Select Snooze Settings (pop-up window appears).
  3. Expand Select issue dropdown and choose issues.
  4. Set snooze duration.
  5. Click Save.


Unsnoozing Devices

You can unsnooze devices through three methods:

From Device Row:
  1. Click Unsnooze  in the device row.
  2. Select Only this Device (default).
  3. Click Unsnooze.
    Note: Choosing For any device unsnoozes all devices with the same issue(s).
Via Device Tray:
  1. Click the device row to open the Device Tray.
  2. Expand the Actions menu (▼).
  3. Select Unsnooze issue.
  4. Choose Only this device.
  5. Click Unsnooze.

Unsnoozing from the Snooze Settings Tab
  1. Click three-dot menu (⋮) in the top-right corner.
  2. Click Snooze Setting. The Snooze Settings pop-up window appears.
  3. Click the Manage tab.
  4. Select the Snoozed Issue type checkbox in the header of the table. All issue types are selected.
  5. Click Unsnooze. All issue types on all devices are unsnoozed.


You can now mark an issue on a device as resolved. A green checkmark icon  appears before the device name. If you hover the cursor on the icon a message box pops up. The row appears greyed out in the list.

Marking an Issue as Resolved

  1. Click the icon to the right of the row.
  2. A modal window appears.
  3. Click Ok.
Reopening a Resolved Issue
  1. Click the icon to the right of the row.
  2. A modal window appears.
  3. Click Ok to reopen the issue.
You can also resolve and reopen the resolved issue from the device tray.
 



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