BSOD Crashes

BSOD Crashes

System crashes for Windows devices are commonly referred to as Blue Screen of Death. LDO Device Insights uses artificial intelligence to analyze device hardware, drivers, and OS events to highlight crashes that are currently occurring or likely to happen in the future.

BSOD Issue Reports

LDO Device Insights currently offers four distinct BSOD perspectives, as shown in the image below. These reports can be sorted and filtered. Additionally, an Issue Tray provides key information about a crash, suggested fixes, and access to memory dump files. You can also create support tickets, add notes, or inspect the device in LDO for more details.

1. Detected Crashes

This report shows details about crashes that have recently occurred on devices within your organization, during the selected date range.

2. Frequently Crashing

The Frequently Crashing report shows devices that have crashed more than 10 times in the last 30 days, have a greater impact on usability and hence need attention.
This report can identify trending crashes on devices within your organization and can help you tackle the most troublesome crashes that may be impacting the end user experiences.

3. Predicted Crashes

This report uses AI to identify crash trends and predict which devices are likely to encounter similar crashes. Responding to predictions in this report enables you to fix problems before they occur.
Date filtering provides a historical view of the issues that affected devices fleet before. 

4. InsightFinder Predictions

This report highlights devices that are predicted to crash in the future based on a few signals from the device fleet. 
LDO Device Insights has partnered with InsightFinder to provide additional insight into device crash predictions.

Issue Tray

When you click a particular device row in an issue report, the Issue Tray window slides in from the right side of the screen.
The Issue Tray contains three tabs:

Device Details

Displays detailed information about the device associated with the selected issue.

Activity History

Shows a log of portal activity related to the device, including status changes and license assignment updates.

Fix Issue

This tab provides the following information and actions:
  1. Diagnostics: Displays detailed information about the crash. 
  2. Download Dump File: Click this button to download the Memory Dump File (available for 30 days after the crash)
  3. Fix: Provides recommended solutions for resolving the BSOD (Blue Screen of Death) crash.
  4. Get Support: Allows you to create a support ticket for Lenovo devices under warranty. For more details, refer to Generating Support tickets.
  5. Add note: Enables you to attach notes to the crash record for team reference.

Inspect Device 

To access this feature, click the three-dot menu (⋮) in the upper-right corner of the Issue Tray. You will be taken to Device Management > Devices > Device Details page, where you can review all available information for the device

Sorting and Filtering your Report

Column titles

Click any column header to sort the data in ascending or descending order.

Date range selection

  1. Click the calendar icon (📅) to:
    1. Choose a custom date range.
    2. Select a preset period (e.g., Last 7 Days, This Month).

Search Feature

Use the search box to find a specific device or an issue. 


Use wildcards for flexible searching:
• ? (single character): Matches any one character.  Example: te?t finds "text" or "test".
• ***** (multiple characters): Matches 0+ characters. Example: win* finds "Windows", "Windows95", or "WindowsNT".

Filters

Device Insights reports include filtering options that enable users to refine their search for device crashes by specific criteria, including Crash Code, Crash Type, Device Label, and Bucket ID.
  1. Click the filter icon  in the top-right corner of the page (located before the three-dot menu).
  2. Select a filter criterion from the left panel.
  3. Refine your selection by choosing an option on the right.
  4. Click Show Results to apply.
When you're finished, click Show Results. To reset filters, click Clear All.

Exporting Reports to CSV

To export a BSOD crash report in .CSV format:
  1. Click the three-dot menu (⋮) in the top-right corner.
  2. Select Export List.
We suggest you apply filters before exporting report/reports. Otherwise, you get the details of all the devices’ issues.