Applications Impacting Performance

Applications Impacting Performance

A process—whether a driver, UI app, or background service—consumes CPU, memory, disk, and network resources. The average PC runs 100–200 processes, competing for these limited resources.

LDO Device Insights uses on-device AI to detect abnormal resource usage that may degrade performance or signal fleet-wide issues. It flags apps and processes causing high per-core CPU load.  This report helps IT admins diagnose, track, and resolve device performance issues with features like exporting and fleet-wide filtering.

To access this report, go to Device Insight > App Performance. 

Issue Tray

When you click a particular device row, the Issue Tray window slides in from the right side of the screen.
The Issue Tray contains three tabs:

Device Details

Displays detailed information about the device associated with the selected issue.

Activity History 

Shows a log of portal activity related to the device, including status changes and license assignment updates. 

Fix Issue

This tab provides information about the App Performance issue, and the following actions:
  1. Diagnostics: Displays detailed information about the crash. 
  2. Fix: Provides recommended solutions for resolving the Performance issue.


  1. Get Support: Allows you to create a support ticket for Lenovo devices under warranty.
    Notes
    For more details, refer to Generating Support Tickets.
  2. Add note: Enables you to attach notes to the crash record for team reference.

Inspect Device 

To access this feature, click the three-dot menu (⋮) in the upper-right corner of the Issue Tray. You will be taken to Device Management > Devices > Device Details page, where you can review all available information for the device.

Sorting and Filtering your Report

Column titles

Click any column header to sort the data in ascending or descending order.

Date range selection

Click the calendar icon (📅) to:
  1. Choose a custom date range.
  2. Select a preset period (e.g., Last 7 Days, This Month).

Search Feature

Use the search box to find a specific device or an issue. 

Use wildcards for flexible searching:
  1. ? (single character): Matches any one character.  Example: te?t finds "text" or "test".
  2. ***** (multiple characters): Matches 0+ characters. Example: win* finds "Windows", "Windows95", or "WindowsNT".

Filters

Device Insights reports include filtering options, letting users narrow down app performance issues by criteria like application, average CPU usage, device label, or resolution status of the performance issue.
  1. Click the filter icon   in the top-right corner of the page (located before the three-dot menu).
  2. Select a filter criterion from the left panel.
  3. Refine your selection by choosing an option on the right.
  4. Click Show Results to apply.  To reset filters, click Clear All.


Exporting Reports to CSV

To export an App Performance Issue report in .CSV format:
  1. Click the three-dot menu (⋮) in the top-right corner.
  2. Select Export List.
We suggest you apply filters before exporting report/reports. Otherwise, you get the details of all the devices’ issues.