Setting Up Prevalence Event Thresholds

Setting Up Prevalence Event Thresholds

Org Admins can configure Prevalence Event Thresholds to control how prevalent issues are identified. Values must be between 0.01% and 99.99%, with up to two decimal places. If no decimal is provided, the value is treated as a whole number. Trailing zeros (e.g., 4.00) are ignored, and values with more than two decimal places are not accepted.
Default threshold values:
  1. 24 hours: 10%
  2. 7 days: 5%
  3. 30 days: 2% 
To Update Thresholds
  1. Navigate to Configuration & Settings > TSFA Settings.
  2. Open the Prevalence Model tab.
  3. Click Edit.
  4. Enter the desired threshold values.
  5. Click Save.
Notes
  1. Updates do not affect issues previously identified as prevalent.
  2. New threshold values take effect the following day at approximately 1:00 AM, when the Prevalence Model runs again.
For more information, read TSFA Incident Overview.

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