Managing Devices – Device Details Page

Managing Devices – Device Details Page

Device Details provides comprehensive information about a device and allows administrators to perform a variety of management actions. To access this page, navigate to Device Management > Devices and select a device. Please note that the device must be active and licensed to access all features available on the Device Details page.

At the top of the page, the following options are available: 
  1. Power Off, Reboot, Sleep, Lock Screen: Organization Admins can remotely perform these actions on managed devices and schedule when a device will power on or wake from sleep. For more information, see Remote Remote Sleep Activation for Intel vPro Devices.
  2. Install/Uninstall vPro® Agent: these features are described in the IntelvPro Enterprise® section below.
  3. Support Ticket: for information about this feature, see Generating Support Tickets.

Go to System Update Page

This button appears when a device has a pending critical update, indicated by a red dot   next to the device name. Clicking the button redirects the user to the System Update page, where the updates are automatically filtered to display only Critical updates.

General Tab

This tab provides detailed device information, which is presented in subtabs explained below.

Device Information 

Displays the same information as the Details page, along with additional data organized into different sections. The descriptions below provide additional information about selected fields in some of the Device Information sections.

Basic information
  1. Uptime/Downtime Duration: displays how long the device remains online or offline since it was claimed. The percentage indicates uptime or downtime relative to the total elapsed time.
  2. System Update: Displays the scheduled time window for system updates on the device.
System Information
  1. Get Driver Information button : Click this button to generate a .CSV report with detailed information about the computer drivers. The report will be available for download from the Notifications icon    at the top right corner of the Devices page.
  2. Time zone offset: displays the device’s time zone based on its physical location.
Notes
Allows IT and Org Admins to add and manage notes for a device. To add a note, click the Add Note link at the bottom of the page, enter your text, and click Save. To modify an existing note, click the Edit button. To remove a note, click the Delete button.

Intel vPro® / IntelvPro Enterprise® 

This tab displays the device's Intel AMT/EMA connectivity and provisioning status, providing the information required to verify whether the device is ready for Intel vPro remote management and out-of-band operations.
  1. Install Intel vPro® Agent link: if the device includes an Intel chip and does not have Intel vPro® installed, this option installs the agent. If the device already has Intel vPro® installed, this option changes to Uninstall Intel vPro® Agent.
  2. Uninstall vPro® Agent link: click this link and follow the instructions. For detailed information on how to Install or Uninstall the vPro agent, read Using Intel vPro Agent in Device Management.

Security Details 

This tab shows TSFA security information, firmware details as well as the last incident check. Additionally, security events are accessible on the Issues and Errors tab. For more information read Security Event Log Reference and Device Status and Security Posture.

Hardware Performance Tab – Windows OS Only

Provides detailed insights into device performance, including CPU utilization, temperature trends, and odometer data. 

Odometer data helps monitor device usage, estimate hardware wear, and support maintenance planning. You can filter Utilization Info, Temperature, and Odometer Data by selecting a date range from the corresponding calendar controls.

BIOS tab -  Windows OS only

This tab provides access to BIOS settings for compatible Lenovo devices, including ThinkPad, ThinkStation, and ThinkCentre models running Windows. A valid license is required to use this feature. For more information about this tab, refer to Remote BIOS Access and Configuration.

Apps tab

Displays the following options: 
From Portal
Displays the apps that are currently installed in the device from the portal, along with the version details, and the apps that are scheduled to be deployed. It offers the ability to Uninstall the applications.

Software Inventory
Displays the list of applications installed on the device. Click the Refresh Software Inventory link to update the list. The date of the last update is displayed below the link. 

For information about how to generate a software inventory report, refer to Software Inventory Audit Report.

Available Apps 
Displays the apps that can be deployed on the device and provides the ability to deploy them. 

To deploy an app, toggle the Status button. To cancel or uninstall a deployment click on the red X located  to the right of the app’s toggle button.

Remote Desktop - Windows OS only

This feature allows connecting remotely to an eligible user’s device.
  1. Click Connect to initiate the remote session.
  2. After the connection is established, the end user must click Consent on the device to grant access to the Device Management user.
  3. Once consent is granted, you can view and interact with the device desktop remotely.
The following operations are supported:
  1. View all desktop displays available on the connected device.
  2. Modify the scale of the desktop image seen on Device Management.
  3. Adjust the image quality.
  4. Rotate the image.
  5. Access Ctrl+Alt+Del on the end device

Remote Management Tab – Windows OS only

This feature allows connecting remotely to an eligible device’s BIOS. Remote access requires an online, licensed device with the Intel vPro® agent installed and attended end-user consent.
  1. Click Connect button to access the device.
  2. Once connected, Device Management will require the end user to click on Consent on the device to share access with the Device Management User.
  3. Once the consent is provided, the device desktop can be viewed and accessed. 
  4. To disconnect from the device, click the Disconnect button
After disconnection, the end user must grant consent before reconnecting.

Issues and Errors Tab

Displays detailed information about issues detected on devices, including cameras and USB ports. For information about the list of devices supporting Camera Failure Detection telemetry in LDO, see Supported Devices for Camera Failure Detection.
  1. Click a column title to sort or filter the list. 
  2. Click the down arrow next to the Search box to filter the list by type of Incident.

Accessories Tab

The Accessories tab displays docking station details when a peripheral is connected, along with any USB or HDMI peripherals attached to the device and the ports currently in use.

This information is also reflected on the Accessories Inventory page - for information, refer to Using Accessories Inventory.

Warranty Tab

This tab provides detailed information about the device’s warranty or warranties, including the name, type, expiration date, and purchase date.
Click this link for detailed information about each warranty and upgrade or extend the warranty. For more information about warranties, refer to Viewing Device Warranty Information.
Notes
The Warranty tab is displayed only for Lenovo devices with a Premium license.

Activity History Tab

Displays the following information: device activity and username, date and time of the event. It also offers the ability to Export and download activity history as a CSV file.