Managing Devices – Device Details Page

Managing Devices – Device Details Page

Device Details provides comprehensive information about a device and allows administrators to perform a variety of management actions. To access this page, navigate to Device Management > Devices and select a device. Please note that the device must be active and licensed to access all features available on the Device Details page.

At the top of the page, the following options are available: Power Off, Reboot, Sleep, Lock Screen, Install/Uninstall vPro® Agent (described in the Intel vPro® / IntelvPro Enterprise® section below), and Support Ticket. 
Notes
For information about the Support Ticket feature, see Generating Support Tickets.

Go to System Update Page

This button appears when a device has a pending critical update, indicated by a red dot   next to the device name. Clicking the button redirects the user to the System Update page, where the updates are automatically filtered to display only Critical updates.

General Tab

This tab provides detailed device information, which is presented in subtabs explained below.
  1. Install Intel vPro® Agent link: if the device includes an Intel chip and does not have Intel vPro® installed, this option installs the agent. If the device already has Intel vPro® installed, this option changes to Uninstall Intel vPro® Agent.

Device Information 

Displays the same information as the Details page, along with additional data organized into different sections. The descriptions below provide additional information about selected fields in some of the Device Information sections.

Basic information
  1. Uptime/Downtime Duration: displays how long the device remains online or offline since it was claimed. The percentage indicates uptime or downtime relative to the total elapsed time.
  2. Update Hours: Displays the scheduled time window for system updates on the device.
  3. Time zone offset: displays the device’s time zone based on its physical location.
System Information
  1. Get Driver Information button : Click this button to generate a .CSV report with detailed information about the computer drivers. The report will be available for download from the Notifications icon    at the top right corner of the Devices page.
Notes
Allows IT and Org Admins to add and manage notes for a device. To add a note, click the Add Note link at the bottom of the page, enter your text, and click Save. To modify an existing note, click the Edit button. To remove a note, click the Delete button.

Intel vPro® / IntelvPro Enterprise® 

If the device includes either of these platforms, this tab displays the relevant information and provides the following options: Power Off; Reboot; Sleep; Lock Screen; Uninstall vPro® Agent.
  1. Lock Screen: Organization admins can lock device screen remotely to disable any unauthorized access. This process may take up to 10 seconds to complete. Once the device is locked successfully, the Lock Screen button will be disabled.
  2. Sleep: Organization admins can put a device to sleep and wake it up manually, or schedule an alarm clock to wake it up automatically. For more information, please consult Remote Sleep Activation for Intel vPro Devices.
  3. Uninstall vPro® Agent: click this link and follow the instructions to uninstall the agent.

Security Details 

This tab shows TSFA security information, firmware details as well as the last incident check. Additionally, security events are accessible on the Issues and Errors tab. For more information read TSFA Device and Security Posture Status.

Hardware Performance Tab – Windows OS Only

Provides detailed insights into device performance, including CPU utilization, temperature trends, and odometer data.

Odometer data helps monitor device usage, estimate hardware wear, and support maintenance planning.

You can filter Utilization Info, Temperature, and Odometer Data by selecting a date range from the corresponding calendar controls.

BIOS tab -  Windows OS only

This tab provides access to BIOS settings for compatible Lenovo devices, including ThinkPad, ThinkStation, and ThinkCentre models running Windows. A valid license is required to use this feature. For more information about this tab, refer to Remote BIOS Access and Configuration.

Apps tab

Displays the following options: 

From Portal
Displays the apps that are currently installed in the device from the portal, along with the version details, and the apps that are scheduled to be deployed. It offers the ability to Uninstall the applications.

Software Inventory
Displays the list of applications installed on the device. Click the Refresh Software Inventory link to update the list. The date of the last update is displayed below the link. 

For information about how to generate a software inventory report, refer to Software Inventory Audit Report.

Available Apps 
Displays the apps that can be deployed on the device and provides the ability to deploy them. 

To deploy an app, toggle the Status button. To cancel or uninstall a deployment click on the red X located  to the right of the app’s toggle button.

Remote Management Tab – Windows OS only

This feature allows connecting remotely to an eligible user’s device. Remote access requires an online, licensed device with the Intel vPro® agent installed and attended end-user consent.
  1. Click Connect button to access the device.
  2. Once connected, Device Management will require the end user to click on Consent on the device to share access with the Device Management User.
  3. Once the consent is provided, the device desktop can be viewed and accessed. 
    Users can perform the following operations:
    1. View all desktop displays available on the connected device.
    2. Modify the scale of the desktop image seen on Device Management.
    3. Adjust the image quality.
    4. Rotate the image.
    5. Access Ctrl+Alt+Del on the end device
    6. Increase desktop image to full screen.
  4. To disconnect from the device, click the Disconnect button
After disconnection, the end user must grant consent before reconnecting.

Issues and Errors Tab

Displays detailed information about issues detected on devices.
Click a column title to sort or filter the list. Use the drop-down filter on the right side of the page to filter issues by category or criteria.

Accessories Tab

The Accessories tab displays docking station details when a peripheral is connected, along with any USB or HDMI peripherals attached to the device and the ports currently in use.

This information is also reflected on the Accessories Inventory page - for information, refer to Using Accessories Inventory.

Warranty Tab

This tab provides detailed information about the device’s warranty or warranties, including the name, type, expiration date, and purchase date.
Click this link for detailed information about each warranty and upgrade or extend the warranty. 

For more information about warranties, refer to Viewing Device Warranty Information.

Note: The Warranty tab is displayed only for Lenovo devices with a Premium license.

Activity History Tab

Displays the following information: device activity and username, date and time of the event. It also offers the ability to Export and download activity history as a CSV file.

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