Assigning and Managing Licenses

Assigning and Managing Licenses

Overview

You can onboard and provision devices, but you must assign a license before you can fully manage them.
Licenses are assigned and managed on the Configuration Settings > Organization Account page. The Organization Account page displays a list of licenses associated with your organization, providing the following details:
  1. License Name – The name of the license.
  2. License Type – Indicates whether the license is Commercial or Trial (for LDO devices).
  3. Assigned Licenses – The number of licenses currently allocated to devices.
  4. Unassigned Licenses – The number of available licenses that have not been assigned.
  5. Actions – Options to manage license assignments.
After you assign a license, you can view it on the Device Management > Devices list and on the Device Details page.

Assigning licenses

  1. Go to Configuration Settings > Organization Account.
  2. Click on Assignments. The list of onboarded devices is displayed on the left; assigned licenses are displayed on the right. 
  3. Check the number of available licenses - the number is displayed next to Assigned Licenses -.
  4. Sort the device list or use the Search box to find the device.
  5. Click on the > to the right of the device information to assign a license to the device. The device moves to the Assigned Licenses side, and the device status changes to Licensed.
    1. Licenses with the least remaining time are assigned first. The Order History tab under Organization Account provides the time remaining for a license.
    2. If an actively licensed device is deleted from the portal, the license will become available again and can be re-assigned to another device until it expires.

Removing Licenses from Devices

  1. Click on Assignments. 
  2. Find the device(s) from the list by sorting, scrolling, or using the Search feature under Assigned Licenses.
  3. Click on the < to the left of the device information to remove the license from the device.
  4. The device moves to the Devices list, and the number of available licenses is increased by one.

Replacing a Trial License with a Full License (LDO devices only)

When a trial license expires and is replaced by a full license, the new license is automatically assigned to the claimed devices. This change is reflected on the Assignments page and can be modified as needed (e.g., assigning licenses to different devices).

If a full license has not been purchased when the trial license expires, the device is returned to the Devices list on the Assignments page. The license status will be updated to 'Unlicensed' on the Device Management > Devices page. The device will remain claimed but will not have full management functionality through LDO until a paid license is assigned.

Renewing a License

By default, the Auto-assign option is enabled for each device. With this feature enabled, a new license is automatically assigned once the current license expires.

If Auto-assign is disabled, the device’s license will expire, and the device will return to the Devices list on the Assignments page. The device status will change to 'Unlicensed' in the Device Management > Devices page. The device will remain onboarded but will not have full management functionality until a paid license is assigned.

To manually renew a license, refer to the Assigning Licenses section above.

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